OUR SERVICE COMMITMENT TO YOU

Webster’s dictionary defines Elite as “a select group that is superior in terms of ability or qualities to the rest of a group or society.” This definition is concurrent with the mission statement of Elite Windshields to provide an “Elite Auto Glass Experience” superior to the rest!

 Elite Windshields fully understand the importance of being an auto glass service that you and your family can trust. Your family’s safety is often dependent on the mechanical condition of your vehicle, and we take our responsibility in that regard seriously.

When you request our auto glass service, we recognize and accept the responsibility associated with the trust you place in us. We know that you expect your auto glass issues to be handled professionally. You also (and rightly) expect prompt service delivered by a professional and courteous staff. You should expect these things, and you should also know that Elite Windshields meets these same expectations for hundreds of customers just like you each year. This is why our business is successful and why we have so many loyal and long-term customers. Please give us the opportunity to earn your business, too!

The agony of low quality lasts longer than the pleasure of low price. Like the automotive world, the standard service metric in the auto glass industry is fast, cheap, and good. Many large Corporate Auto glass companies and installers focus solely on quantity. This leaves room for error, technician safety issues, and unnecessary shortcuts.

A vehicle’s windshield is a very important design component, as it not only protects the driver but also provides structural support for the vehicle. The windshield performs three important functions in the event of an accident:

Safety and craftsmanship are our focus. Not volume. Elite Windshields has an overwhelming commitment to quality. In addition to rigorous training on customer service and appreciation, our Technicians are trained extensively on the right way to replace windshields.

When you schedule an appointment with us, we assess your auto glass damage. We only recommend a complete windshield replacement when a repair is unlikely to solve the problem. If a replacement is needed, your certified Technician will completely remove your old windshield and insert a new one. We use only original equipment, quality glass and adhesives, and the latest technologies in auto glass repair and windshield replacement to ensure that you receive the very best quality work in the fastest possible time. All of our materials and labor are guaranteed for as long as you own or lease your vehicle.

NGA certification has been a gold standard in the industry for over 20 years, and it’s a benchmark for insuring a properly installed windshield. In 2011, NGA has sold its certification program to Automotive Glass Replacement Safety Standards (AGRSS®) Council. The certification ensures that technicians have the rights skills to do the job, are up to date on industry safety standards, and trained on proper installation practices and procedures.

One of the most dangerous mistakes that is commonly made in windshield replacements is using the wrong type of adhesive. Materials like bathtub caulking or silicone should never be used. Butyl, a common sealant, is often used instead of urethane as a cost-cutting measure. Butyl tape is an inferior adhesive as it only holds 60lb per square inch.

It does not have much strength and just pulls apart in case of an accident. If a shop uses Butyl because it is much cheaper – beware and avoid. Elite Windshields uses Urethane, a high-quality adhesive that holds 600lb per square inch, and will ensure your safety.

There is a difference in quality between OEM and aftermarket windshields. OEM suppliers have strict quality controls and you can expect that replacement will be exact same as the original one. Aftermarket products don’t follow the same quality standards, so it could happen that you’ll end up having some problems after replacement – bad fitment, noise, or air / water leakage.

We stand behind our work 100%. From the time the vehicle is checked in and 30 days thereafter, our technicians are committed to fixing your windshield problem.